Important: By purchasing any service from Firewall IT Solution, you agree to the refund and cancellation terms listed below. These policies are compliant with PhonePe Payment Gateway requirements.
1. Service-Based Refund Policy
- No Refund After Work Begins: Payments made for website development, app development, custom software, API work, integrations, or digital services are non-refundable once work has commenced.
- Non-Refundable Deliverables: Completed tasks, design work, code, configurations, consultations, and digital products cannot be refunded.
- Advance Payments: All booking/advance payments are non-refundable under any circumstances.
2. Cancellation Policy
- Once a project is initiated and resources are allocated, cancellation requests cannot be accepted.
- If you request cancellation before project initiation, we may refund your amount after deducting administrative/processing charges.
3. Refunds Due to Duplicate or Failed Transactions
- If a payment is deducted twice due to a technical issue, the extra amount will be refunded after verification.
- If a transaction fails but money is deducted from your bank, the refund is processed automatically by your bank/UPI/PhonePe within 5–7 working days.
4. Processing Time for Refunds
- Approved refunds (if any) will be processed within 7–10 working days.
- Refunds are issued to the original payment method only (UPI, PhonePe, Bank Transfer, Card).
5. Non-Refundable Charges
- Payment Gateway fees (PhonePe/other gateway charges) are non-refundable.
- Domain, hosting, SSL, third-party plugins, and subscription services are strictly non-refundable.
6. Contact for Refund/Cancellation
For any refund or cancellation related queries, connect with us: